2023 - present
EasyVisa (Freelance Project)
↘︎ Built and launched a travel assistance platform for Russian-speaking tourists in Korea, supporting 100+ clients in 2 years.
↘︎ Designed user-friendly guides, itineraries, and customer support processes, ensuring smooth and reliable travel experiences.
↘︎ Expanded services to include virtual consultations, personalized itineraries, and curated local experiences, increasing customer engagement and satisfaction.
↘︎ Increased client retention by 20% through personalized services and word-of-mouth referrals.